The villa that Mr. Chi purchased is one of the high-end villas in No. 5 District in Nansha Aoyuan. The purchasers of this district are generally the elite of social success who have very strict requirements. As the villa sold with decoration, some details were not satisfied by the owners. Mr. Chi tried to give his own requirements and recommendations to the marketing department and customer service department as he hoped things can be improved. Since then Mr. Chi was busy with his own business and did not have time to follow up the feed back to the customer service department.

After receiving customer feedback, Nansha Area Company has given high priority from customer service department to engineering department on the matter. Complying with the Group’s corporate culture concept of "efficiency, integrity, and responsibility", the company quickly set up a special working group proposed for Mr. Chi’s requirements, made some rectification, repair and improvement on the details, and strived to be perfect and fully satisfied by customers.

In the rectification of construction process, it was often to encounter a lot of troublesome issues, such as moving a rock and transplanting a tree. It must ensure that the overall effect will not be changed after the rectification, and also must ensure the growth of these trees will not be affected, not only must add embellishing value to the property, but also ensure it can effectively go into the whole green system. For this purpose, the colleagues of Engineering Department tried their best to solve these issues by often get together to discuss options.

When Mr. Chi couples saw their new property, they were very satisfied with Nansha Aoyuan in respecting the owners" opinions, and they were so touching about the efficient implementation of the work. Thus this couple decided to present their great appreciation to Aoyuan Nansha Company after a discussion. After receiving the banner from Mr. Chi couples, the entire staff of the Nansha Area Company got stimulated encouragement. They committed to adhere to the service principle of "customers come first, and meet customers’ satisfaction", continue the excellent service and make unremitting efforts.